MEDICAL EQUIPMENT CUSTOMER SERVICE REPRESENTATIVE
Company: Rotech Healthcare
Location: Gainesville
Posted on: October 15, 2024
Job Description:
About RotechRotech Healthcare Inc. is a national leader in
providing ventilators, oxygen, sleep apnea treatment, wound care
solutions, diabetic solutions and home medical equipment. We help
patients lead a more comfortable and productive life by keeping
them engaged in their care and empowering them to manage their
health and treatment at home. Rotech provides high quality medical
products, services and outstanding customer care through hundreds
of locations across 45 states. For additional information, visit
our company homepage Rotech.comOverview and ResponsibilitiesJob
Summary We are seeking a dedicated Customer Service Representative
to join our team. In this position, you are responsible for
performing all tasks and communication related to intake of patient
information concerning the service of durable medical equipment and
respiratory products and supplies with patients/clients,
co-workers, and referral sources as it relates to patient services
and third party reimbursement. Essential Job Duties and
Responsibilities (Reasonable accommodations may be made to enable
individuals with disabilities to perform these essential functions.
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.)
- Assists with updating respiratory grid
- Clears previous day's route and checks all paperwork for
accuracy and completeness
- Communicates with patients/clients and referral sources both
verbally and in writing to ensure patient/client questions and
concerns are processed in a timely manner
- Completes SOPs/CMNs and documents on tracking log
- Complies with all applicable company policies and procedures to
meet JCAHO and company standards
- Coordinates all patient information, processes paperwork,
including preparation of file for Billing Department, and completes
batch reports for UPS deliveries
- Maintains referral log
- Monitors office supplies
- Prepares deposit for location on a weekly basis
- Prepares invoices for next day routes
- Processes paperwork-confirms tickets, inputs new patient
set-ups, and assembles charts
- Provides service for all retail/walk-in equipment requests
- Provides technical assistance to customers
- Verifies Medicare, Medicaid, and private insurance coverage
information
- Works with outside agencies to resolve customer issues
- May be required to cover on call, drive a company vehicle and
make deliveries to patient's homes
- Performs other duties as assigned
QualificationsEmployment is contingent on
- Background investigation (company-wide)
- Drug screen (when applicable for the position)
- Valid driver's license in state of residence with a clean
driving record (when applicable for the position) Required
Education and/or Experience
- High school diploma or GED equivalent, required Preferred
Education and/or Experience
- Experience with medical equipment, preferred
- Experience with medical billing practices and of billing
reimbursement, preferred
- Experience in medical field and administrative record
management, preferred
- One year of related work experience, preferred
- Medical terminology, preferred Skills and Competencies
- Accurately perform simple mathematical calculations
- Effectively communicate in English; both oral and written
- Interpret a variety of communications (verbal, non-verbal,
written, listening and visual)
- Maintain confidentiality, discretion and caution when handling
sensitive information
- Multi-task along with attention to detail
- Self-motivation, organized, time-management and deductive
problem solving skills
- Work independently and as part of a team Machines, Equipment
and Technical Abilities
- Email transmission and communication
- Internet navigation and research
- Microsoft applications; Outlook, Word and Excel
- Office equipment; fax machine, copier, printer, phone and
computer and/or tablet Physical Demands
- Lift and carry office equipment at times
- Requires lifting (minimum of 35 pounds) and transporting of
patient equipment
- May be required to cover on call, drive a company vehicle and
make deliveries to patient's homes
- Requires contact with patients and equipment with potential
exposure to contagious pathogens
- Requires sitting, walking, standing, talking and listening
- Requires close vision to small print on computer and/or tablet
and paperwork
Rotech InformationBenefits
- 401k
- Medical, Dental and Vision
- Life Insurance and Disability
- Generous Paid Time Off and Paid Holidays
- Employee Discount Program
- Employee Recognition Program
- Bonus and Incentive Opportunities
- Mileage reimbursement (when applicable for the position)
- Telephone reimbursement (when applicable for the position) Make
the Right Move and Submit your Resume Today! The hiring manager
reviews resumes and contacts applicants that have related
experience to the applied position. To view the status of a
position that you submitted your profile to, Sign into your
account. All positions are posted for a min of 5 days and positions
are opened until filled with a qualified applicant, generally no
greater than 200 days. We appreciate your interest in Rotech
Healthcare Inc. Equal Opportunity Employer of Minorities, Females,
Protected Veterans and Individuals with Disabilities. Rotech
Healthcare Inc. recruits, employs, trains, promotes, transfers,
separates from employment and compensates employees without regard
to membership in, association with, or perception of race, color,
age, gender, gender identity, religion, creed, national origin,
ancestry, citizenship, marital status, veteran status, sexual
orientation, physical or mental disability, pregnancy or any other
personal characteristic protected by applicable federal, state and
local laws governing nondiscrimination in employment in each
locality where Rotech has employees.
Keywords: Rotech Healthcare, Ocala , MEDICAL EQUIPMENT CUSTOMER SERVICE REPRESENTATIVE, Healthcare , Gainesville, Florida
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