Mgr-Site Reliability Engineering
Company: Disney Experiences
Location: Orlando
Posted on: October 9, 2024
Job Description:
Manager-Site Reliability Engineer -"We Power the Magic!" That's
our motto at Disney Experiences (DX). Our team creates world-class
immersive digital experiences for the Company's premier vacation
brands including Disney's Parks & Resorts worldwide, Disney Cruise
Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club.We
are responsible for the end-to-end digital and physical Guest
experience for all technology & digital-led initiatives across the
Attractions & Entertainment, Food & Beverage, Resorts &
Transportation and Merchandise lines of business as well as other
initiatives including MyDisneyExperience and Hey, Disney!This role
sits in the Commerce Shared Services organization within Technology
& Digital for Disney Experiences. It works closely with Technical
Operations and Product Delivery teams. -The Manager- Site
Reliability Engineering will report to the Senior Manager - Site
Reliability Engineering.About The Role & Team:This is a people
leadership role over a strong team of site reliability engineers. -
- - You will enable this team by defining, measuring and improving
service levels for the team and for the portfolio of applications
supported by the team. - - This team needs a strong mentor who can
help develop and execute specific reliability plans in line with
the business strategy of DX Tech and Digital. -What You'll Do:
- Oversee finances and budgets in MyPPM, ensure accurate billing
processes, and contribute to forecasting and accrual processes to
maintain financial integrity and support organizational
objectives
- Work with the vendor management team to maintain the optimal
mix of cast members, contractors and managed services to support
the required work
- Manage the work of your team in Jira and maintain documentation
in Confluence
- Lead the evolution of DevOps practices within the broader team
framework, guiding others in leveraging this culture to enhance
observability practices
- Manage the SRE team to deliver monitoring and observability for
the development and business users as needed
- Work with development teams to develop and manage mutually
agreeable service levels for all critical business
applications
- Drive teams to consult, design, build, and support development
pipelines, automate infrastructure and operations, build telemetry
for monitoring, engineer high-reliability and reinforce
best-practices to secure company data
- Lead your team to develop and grow all aspects of technology
engineering skills using Amazon Web Services and Google Cloud
Platform for container, virtualization and serverless based
workloads
- Develop and advocate strategic directions for reliability,
observability and recovery and bring practical knowledge on
systems, network, operational excellence and application stability,
security, performance, and capacity management
- Engage in estimation and planning across the organization,
voicing recommendations, feedback, and solutions from a technical
perspective and aligning to the overall project goals to deliver
on-time & in-scope
- Proactively track and assess new technologies across the
industry to inform strategic decision-making and
recommendationsRequired Qualifications:
- Minimum 8 years of related work experience
- Demonstrated leadership in implementing observability
principles across complex systems and environments, fostering a
culture of reliability and resilience
- Extensive experience with modern software delivery tools,
including GitHub, GitLab, Harness.io, LaunchDarkly, AWS Code Deploy
and Azure DevOps and with optimizing workflows and ensuring
seamless deployment processes
- Proficiency in designing and managing highly scalable and
resilient infrastructure using configuration management and
orchestration tools such as Terraform, Cloud Formation, Ansible and
Chef, driving operational excellence and efficiency
- Preferred not required: Leveraging AI for predictive insights,
driving measurable continuous improvement in system
reliability
- Outstanding communication and leadership abilities, to ensure
effective growth and development of team
- A visionary who motivates teams to excel and fosters
creativity, consistently driving excellence in all endeavors
- An advocate for a diverse and inclusive culture that encourages
innovation and ensures every team member feels a sense of
belongingRequired Education:
- Bachelor's degree in Computer Science, Information Systems,
Software, Electrical or Electronics Engineering, or comparable
field of study, and/or equivalent work experience#DISNEYTECH
Keywords: Disney Experiences, Ocala , Mgr-Site Reliability Engineering, Professions , Orlando, Florida
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